Ridge Runner Day Care Policies
Pet Care Clinic of the High Country, PLLC

Thank you for choosing our facility to keep your pet while you are busy! We provide quality day care with a personal touch – every attempt will be made to give each of our guests individual love and attention during their day with us. Your pet will be under the direct supervision of our veterinary technicians and lodging staff with on-site veterinarians and our emergency service just next door.

To ensure the protection of all pets in our care, we require that all pets be fully vaccinated for basic diseases. For dogs, this includes distemper/parvo, rabies and Bordetella. For cats, this includes FVRCP and rabies. If your pet’s vaccines are not current or if you are unable to provide proof of vaccination at the time of admission, appropriate vaccines will be administered, and you will be charged accordingly.  We do recommend vaccines be administered at least 2 weeks prior to lodging for full protection.  If your pet is vaccinated at the time of arrival, or within two weeks of check-in, there is risk involved and we will not be responsible for any associated illnesses.

All pets must be free of parasites, including fleas and ticks. If any parasites are observed during your pet’s stay, appropriate medications will be administered, and you will be charged accordingly.

Monday – Friday: 7am – 7pm
Saturday & Sunday: Check-in: 8am-10am
Checkout: 4pm-6pm

*There is limited space

The Day Care rate is $20 per pet per day. Payment in full is expected when your pet is picked-up.

Feel free to bring any toys, treats or personal items that might make your pet’s stay more comfortable.  We request you not bring your own bedding due to the possibility of the bedding becoming soiled or misplaced during your pet’s stay.  We cannot be responsible for any items that are lost. We feed Science Diet Sensitive Stomach & Skin, dry food, and canned Royal Canine Gastrointestinal Diet, but you are welcome to bring your own food as well.  If you do bring your own food, please bring no more than your pet’s stay will need due to limited storage space.  Please label all your pet’s food and belongings with their name.

If your pet requires medical attention while in our care, we will make every attempt to contact you to inform you of the situation. If we are unable to contact you at the emergency number provided, your pet will be treated as we deem necessary either at our on-site veterinary facility or at the neighboring emergency clinic depending on the nature of the condition, and you will be charged accordingly. We offer a limited variety of medications at no cost to you to treat any respiratory or gastrointestinal conditions that may develop due to environmental or dietary changes during their stay or within 7 days of check-out. We take great care so that these problems won’t occur. Despite our best efforts, however, sometimes issues like vomiting, diarrhea, coughing and sneezing may be noticed.

It is our policy that all pets be clean when they are ready to go home – this generally means a light rinse and not a full bath. You can request that your pet have a full bath on the morning of discharge (dogs only) with the cost of this service charged to you. If you request a bath, we ask that 10AM be the earliest pick-up time to allow enough time for washing and drying.

If your pet is in heat during her stay with us there will be an additional charge of $5 per day.  This charge will be for daycare as well as lodging.  The extra charge will be used to cover additional steps that will need to be taken to prevent unwanted mating.  If your pet is in heat while she is with us she will not be allowed in our dog park area with any other pets.

Please notify us of any cancellation that needs to be made as soon as you can.  After two no shows, you will be asked to make a non-refundable payment for your pet’s lodging or daycare at the time you make your pet’s reservation.      
HOLIDAY POLICY: During major holidays we will not offer daycare services.  For all lodging reservations made on or around a holiday, you will be asked to make a non-refundable deposit to cover half of your pet’s reservation at the time you make the reservation.  This deposit will be strictly towards your pet’s lodging and will not include any exams, vaccinations, or preventive medications you have requested for your pet while your pet is staying with us.

Please notify us if there is any change of plans in your pet’s scheduled release date. If you do not notify us of a change in your pet’s departure date or we are unable to reach you or your authorized agent for a period of 14 days after your pet’s scheduled release date, we will consider your pet abandoned. Please be advised that the pet owner will be responsible for the fees accrued and any other fees or legal services incurred by the facility as a result of the abandonment.

Our outdoor exercise area has small enclosures for private activities in addition to large, open, fenced areas. We will take every precaution when evaluating a pet’s potential for safely interacting with other pets. Pets can also be leash-walked only if owners prefer this option. Please notify us at check-in if your pet has a history of not playing well with others.

1614 NC-105
Boone, NC 28607